Contact
We would rather answer a question before you order than sort out a problem after, so please do get in touch.
Send us a message
If your message is about an existing order, please put your order number in it. That saves us an email and gets you an answer the same day.
support@jpmode.shop
We reply to every email within one business day. We are open seven days a week, so emails that arrive at the weekend are answered the same weekend.
Phone
+1 909-332-7785
Support hours
Monday to Thursday 11:00 am to 7:00 pm, Friday 11:00 am to 7:30 pm, Saturday 10:00 am to 8:00 pm and Sunday 11:00 am to 5:00 pm, Pacific Time
Address
JP MODE
815 W 2nd St, San Bernardino, CA 92410, United States
This is our business address and our returns address. Please email us before sending a return so we can tell you what to include with it.
What we can help with
- Where your order is, and tracking that has not updated
- Changing or cancelling an order that has not shipped yet
- Starting a return or a refund
- A bottle that arrived damaged, leaking or wrong
- Questions about size, concentration or notes before you buy