Refund policy
Return window
You can return an item within 30 days of the day it is delivered.
Condition
The perfume must be unused and unopened, with its seal and any cellophane wrap intact, in its original box. We cannot accept a return once a bottle has been opened or sprayed, because fragrance is a sealed personal care product and we cannot resell it. This does not affect your rights if the item arrives damaged, faulty or is not what you ordered.
Items we cannot take back
Some things cannot come back to us:
- Any bottle that has been opened, sprayed or had its seal broken. Fragrance is a sealed personal care product and an opened bottle cannot be resold.
- Any item sent back without contacting us first. We cannot match an unannounced parcel to an order, so please email us before you post anything.
- Gift cards.
None of this affects your rights if an item arrives damaged, faulty or is not what you ordered. Those are covered below.
How to start a return
Email support@jpmode.shop with your order number and tell us which item you want to return. We will reply with the return address and simple instructions. Please do not send anything back before you hear from us, as we cannot track unannounced parcels.
Return address
JP MODE, 815 W 2nd St, San Bernardino, CA 92410, United States
Who pays for return postage
You pay the return postage unless the item is faulty, damaged or not what you ordered. If the item arrived damaged, faulty or incorrect, we pay the return postage and we will send you a prepaid label.
Damaged or incorrect items
Check your parcel when it arrives. If a bottle is broken, leaking or the wrong item was sent, email support@jpmode.shop within 7 days of delivery with your order number and photos of the item and the outer box. We will send a replacement or a full refund, including the original shipping cost, and you will not pay any postage.
Refunds
Once we receive your return we inspect it and email you the result. If it is approved we refund you within 5 to 10 business days. The refund goes back to the original payment method - we cannot refund to a different card or account. Your bank may take a few more days to show the money in your statement.
We refund the price of the returned item. The original shipping charge is refunded only when the return is our fault (damaged, faulty or incorrect item).
Exchanges
We do not process direct exchanges. Return the item for a refund and place a new order for the one you want, so you are not waiting twice.
Cancelling an order
Orders are picked and packed quickly. If you need to change or cancel, email support@jpmode.shop as soon as possible. If the parcel has not been handed to the carrier we will cancel it and refund you in full. If it has already shipped, wait for it to arrive and then start a return.
Contact us
JP MODE
815 W 2nd St, San Bernardino, CA 92410, United States
Email: support@jpmode.shop
Phone: +1 909-332-7785
Support hours: Monday to Thursday 11:00 am to 7:00 pm, Friday 11:00 am to 7:30 pm, Saturday 10:00 am to 8:00 pm and Sunday 11:00 am to 5:00 pm, Pacific Time
Last updated: 26 September 2026