Where to find your tracking number
As soon as your parcel leaves us we send you a dispatch email with a tracking number in it. If you cannot find that email, check your spam folder and search for our name. If you made an account, the number is also on the order in your account.
Track your parcel
Enter your tracking number on the carrier's site, or use the link in your dispatch email. The carrier is named in the same email.
When tracking has not updated
A brand new tracking number often shows nothing for up to 24 hours, until the parcel gets its first scan at the carrier's depot. That is normal and it does not mean anything has gone wrong.
Tracking can also sit on the same status for a day or two while a parcel moves between depots.
If nothing has changed for more than 5 business days, email support@jpmode.shop with your order number and we will open an enquiry with the carrier.
How long should it take?
We dispatch within 1 to 2 business days. After that, standard shipping is free on every order and takes 3 to 5 business days, and express shipping is $15.00 and takes 1 to 2 business days. Full details are on our Shipping policy page.
It says delivered but I do not have it
Wait 48 hours - carriers sometimes scan a parcel as delivered slightly early - and check with anyone else at the address and with your neighbours. If it still has not turned up, email support@jpmode.shop with your order number and we will sort it out.
Still need help?
Email support@jpmode.shop or call +1 909-332-7785 during Monday to Thursday 11:00 am to 7:00 pm, Friday 11:00 am to 7:30 pm, Saturday 10:00 am to 8:00 pm and Sunday 11:00 am to 5:00 pm, Pacific Time. Please have your order number ready.