Shipping policy
Where we ship
We ship to the United States. We do not ship anywhere else at the moment, so there are no customs charges, import duties or international delays to worry about.
When we dispatch
We pack and hand your order to the carrier within 1 to 2 business days of receiving it. Orders placed on a weekend or a public holiday are dispatched on the next business day.
Rates and delivery times
- Standard shipping - free on every order and takes 3 to 5 business days
- Express shipping - $15.00 and takes 1 to 2 business days
Delivery times are counted in business days from the day the parcel is dispatched, not from the day you order. They do not include the dispatch time above.
How fragrances travel
Perfume is an alcohol based liquid and carriers class it as a limited quantity flammable liquid. For that reason your order travels by ground transport and cannot be sent by air. This is why we do not offer overnight delivery. Orders to Alaska, Hawaii, US territories and military (APO/FPO/DPO) addresses may not be able to travel by ground. If we cannot send your order by ground, we will contact you before it is dispatched and refund it in full.
Tracking
As soon as your parcel is dispatched we email you a tracking number. It can take up to 24 hours for the carrier to show the first scan. You can also follow your parcel on our Track Your Order page.
If your parcel is late
Carriers occasionally run behind, especially around public holidays. If your parcel has not arrived within 5 business days of the expected date, email support@jpmode.shop with your order number and we will open an enquiry with the carrier.
Wrong or incomplete address
We ship to the address exactly as you enter it at checkout. Please check it before you pay. If a parcel comes back to us because the address was wrong or incomplete, we will contact you and re-send it once you cover the second postage.
Lost or damaged parcels
If your parcel is marked delivered but you do not have it, wait 48 hours - carriers sometimes scan early - then email support@jpmode.shop. If a bottle arrives broken or leaking, send us photos of the item and the outer box within 7 days and we will replace it or refund you in full. See our Return and refund policy.
Contact us
JP MODE
815 W 2nd St, San Bernardino, CA 92410, United States
Email: support@jpmode.shop
Phone: +1 909-332-7785
Support hours: Monday to Thursday 11:00 am to 7:00 pm, Friday 11:00 am to 7:30 pm, Saturday 10:00 am to 8:00 pm and Sunday 11:00 am to 5:00 pm, Pacific Time
Last updated: 26 September 2026