What we accept
We accept the payment methods shown at checkout. These include:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
The options available for your order are always shown at checkout before you pay.
Currency
All prices and all charges are in US dollars (USD). That is the amount that leaves your account. If your card is issued in another currency, your bank converts it and may add its own fee - that fee is your bank's, not ours.
When you are charged
Your card is charged when you place the order, not when the parcel ships. If we cannot fulfil an item, we refund that amount in full.
What appears on your statement
Your statement will show JP MODE. If you see a charge you do not recognise, email support@jpmode.shop with the date and amount before contacting your bank and we will find it for you.
Security
Payment is taken on Shopify's secure checkout over an encrypted connection. Your card details go straight to our payment processor. We never see, handle or store your full card number.
Failed or declined payments
If a payment is declined, no order is created and no money leaves your account. Some banks show a temporary authorisation hold that clears by itself within a few business days. Check that the billing address you entered matches the one your bank has, then try again or use another method.
Taxes
Sales tax, where it applies, is calculated at checkout based on your shipping address and is shown before you pay. There are no other fees. We ship to the United States only, so there are no customs or import charges.
Refunds
Refunds go back to the method you paid with. We cannot refund to a different card or account. See our Return and refund policy for timings.
Questions
Email support@jpmode.shop or call +1 909-332-7785 during Monday to Thursday 11:00 am to 7:00 pm, Friday 11:00 am to 7:30 pm, Saturday 10:00 am to 8:00 pm and Sunday 11:00 am to 5:00 pm, Pacific Time.