1. How do I place an order?
Open the product you want, choose the size if there is more than one, and select Add to cart. When you are ready, open the cart and select Checkout. Enter your shipping address, pick a shipping method, enter your payment details and confirm. You will get an order confirmation by email straight away.
2. What currency are your prices in?
All prices on this site are in US dollars (USD). That is the amount you are charged.
3. What payment methods do you accept?
We accept the card and wallet options shown at checkout. The full list is on our Payment Policy page. Your payment is processed on Shopify's secure checkout - we never see or store your card number.
4. Do I need an account to order?
No. You can check out as a guest with just an email address and a shipping address. An account only saves your details for next time.
5. Can I change or cancel my order?
Email support@jpmode.shop as soon as you can with your order number. If the parcel has not been handed to the carrier we will change or cancel it and refund you in full. Once it has shipped we cannot stop it, so wait for it to arrive and then start a return.
6. Where do you ship?
We ship to the United States only. We do not ship anywhere else at the moment, so there are no customs charges or import duties.
7. How long does shipping take?
Standard shipping is free on every order and takes 3 to 5 business days. Express shipping is $15.00 and takes 1 to 2 business days. Those days are counted from the day your parcel is dispatched. We dispatch within 1 to 2 business days of receiving your order, so add that on top.
8. How much does shipping cost?
Standard shipping is free on every order. Express shipping is $15.00. The exact cost is shown at checkout before you pay.
9. How do I track my order?
When your parcel is dispatched we email you a tracking number. Enter it on our Track Your Order page or on the carrier's site. It can take up to 24 hours for the first scan to appear, so a new number that shows nothing is normal.
10. What is your returns policy?
You have 30 days from delivery to return a bottle that is unopened, still sealed and in its original box. Once a bottle has been sprayed we cannot accept it back, because fragrance is a sealed personal care product. You pay the return postage unless the item is faulty, damaged or not what you ordered. Email support@jpmode.shop with your order number to start a return. Refunds are issued within 5 to 10 business days of us receiving the item, back to the card you paid with.
11. My order arrived damaged or the wrong item came. What now?
Email support@jpmode.shop within 7 days of delivery with your order number and photos of the item and the outer box. We will send a replacement or refund you in full, including the shipping you paid, and we cover the return postage. You will not be out of pocket.
12. Why does my perfume smell different on me than on someone else?
Skin type, temperature and even what you ate can change how a fragrance develops. That is normal and it is why we list the fragrance family rather than promise a result. Storing a bottle away from sunlight and heat keeps it closer to how it smelled on day one - there is more on our Fragrance notes and care page.